Shipping & Returns Policy

This policy relates to all items offered under our Collection, Artwork  and Digital Schemes and Lighting. . 

Placing an Order 

Artwork, Digital Schemes & Lighting
Artworks, digital schemes and lighting  are available to purchase via our website. Shipping costs will be calculated and included at checkout including international shipping. 

Collection
Due to the bespoke nature of our furniture, orders must be placed via our email enquiries@alicegrace.co.uk. 
For international orders, please contact enquiries@alicegrace.co.uk
All payments are processed in Pounds Sterling.

Cancellations

We are unable to accept cancellations as we process orders immediately to ensure our lead times are as short as possible. 

Delivery

Collection 
Delivery of our furniture and larger upholstery items will be handled by an independent white glove courier service to ensure the safe and careful handling of our delicate and high-value items. Please ensure prior to delivery, all personal details such as name, delivery address and bespoke dimensions, are correct and suitable for your requirements. Failed delivery due to incorrect information, may result in a non-refundable delivery charge.

Lighting
All deliveries will take place via courier from Monday – Friday before 5pm and a signature will be required. Lead times are around 4-6 weeks. Weekend delivery can be arranged at an additional charge. 

Digital Schemes
You will receive your digital download via email upon placing your order.

Artwork
Our artwork is printed to order and lead times are within 3 weeks. 

Returns

Collection & Lighting
Please be aware that due to the bespoke nature of our collection and lighting, you can only return those which are damaged. If your order is damaged in any way please contact our administration team on enquiries@alicegrace.co.uk within 24 hours of receiving your order with evidence of the damage including any relevant images/videos. 

It is the customer's responsibility to return items to us in secure and suitable packaging, with a collection arranged by Alice Grace.

Digital Downloads
Please note, we do not offer refunds on our downloadable schemes. 

Artwork
All artwork is non-refundable. In the unlikely event that your print arrives damaged, please contact our administration team on enquiries@alicegrace.co.uk within 24 hours of receiving your order with evidence of the damage including any relevant images/videos. A replacement will then be issued. 

If the artwork is not received within 3 weeks, please notify us via enquiries@alicegrace.co.uk.